Shipping policy
Shipping Policy
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email when your order ships.
Shipping rates and delivery times
We currently ship within the United States only.
- Standard Shipping: $8.00, or FREE on orders of $70 or more. Estimated delivery is 3–5 business days after your order ships.
- Express Shipping: $15.00. Estimated delivery is 1–2 business days after your order ships.
Delivery times are estimates and are not guaranteed. Carrier delays, weather, and peak seasons can affect delivery.
Order tracking
Every order includes tracking. Once your order ships, you'll receive an email with your tracking number.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we can reship it once the customer covers the new shipping cost.
Lost, stolen, or damaged packages
Once a package is marked delivered by the carrier, Focus Front is not responsible for lost or stolen packages. If your order arrives damaged or never arrives, contact us within 7 days of the delivery date and we'll help you file a claim with the carrier. For damaged items, please include photos.
Order changes and cancellations
We can change or cancel an order only before it ships. Please contact us as soon as possible.
Questions
Email us at social@shopfocalfront.com and we'll be happy to help.